Frequently Asked Questions

Frequently Asked Questions

Below you’ll find answers to the questions we get asked the most.

General

Raqmie always makes unparalleled efforts to provide you with premium delivery services and offer true bargains. We always committed to grabbing the hundred percent satisfaction of our customer, no matter what cost we’ve to pay for this. Our policies are also designed in such a way to facilitate buyers from all across the world.

Follow these steps to create an account on Raqmie.

Click on the account-shaped icon at the upper-right corner of the page.
A new window will be opened, now you’ve to click on Sign Up, as shown in the image.
On the next window, enter your email address, password and choose the username.

Follow these steps to change your shipping address.

  • Get to your dashboard by logging into your account.
  • From the account dashboard, click on the option that state shipping and billing details in red colour.
  • Now from the next window, you’ll have two options of either changing the billing or shipping address.

Raqmie offers a range of different products from binocular, small kitchen appliances, tripod, security system and several small gadgets.

Here’s how you can compare two different products.

  • Choose any of the two products that you want to get compared.
  • Click on the icon of the product as shown in the image.
  • Now, click on compare icon at the upper-right corner of the page.
  • On the next page, you’ll get the comparison in the form of a detailed table.

If you’re facing any issue or having an issue, navigate to our contact us page and leave your message there. Our team will get back to you in the shortest time possible.

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

Returns/Exchange/Refunds

Yes, we offer a return policy under certain conditions.

Yes, you can get the refund, see the next FAQ answer to know the conditions.

You can get the refunds in the following conditions.

  • You do not receive the item in a given timeframe.
  • You’ve received a faulty item.
  • Your product is damaged.
  • The request has made within 15-days of delivery.

It depends upon the shipment duration and how long do we take to check your return request.

Orders

Here’s how you can place an order at Raqmie.

  • Choose and visit the product page, in which you’re interested.
  • Now, add the product to the cart.
  • View the cart and proceed to the checkout page.
  • Enter all the relevant details including shipping and billing (if you’re not currently registered).
  • Choose the payment method and make the payment. That’s it.

If you couldn’t place an order then we advised you to try with another browser and check your internet connection.

Yes, you cancel the order within 12-hours of payment. Unfortunately, if we’re done with the packaging and shipping process, then we couldn’t process your cancellation request.

Payments

We accept payments via PayPal and Credit Cards.

Yes, our store is protected by an SSL certificate and we accept only the verified payment methods.

You can only avail of the discount if we’re offering any deal or special offer.

Shipment/Delivery

Once the payment is completed and your order is confirmed we’ll send you all the orders details such as the shipment number. You can use this shipment id to track your order.

You’ll be glad to learn that currently, we’re offering free worldwide shipping. So do not miss out on the opportunity.

Yes, we offer free shipping to over 200 countries all over the world.

Yes, customs charges are payable by the customer and its charges depends upon the country you’re living in. You can get the product by visiting the customs office of your county and by paying the customs charges.

Overall delivery time depends upon the shipping country, and visit our shipping policy page to know the exact duration of delivery.

No, our shipping duration will not extend from the promised delivery timelines.